售后服务承诺:
一、产品价格承诺:
1、在同等竞争条件下,我公司在不以降低产品技术性能、更改产品部件为代价的基础上,真诚以优惠的价格提供给贵方。
2、在保修期内供方将免费维修和更换属质量原因造成的零部件损坏,保修期外零部件的损坏,提供的配件只收成本费,由需求方为因素造成的设备损坏,供方维修或提供的配件均按成本价计。
二、产品质量承诺:
1、产品的制造和检测均有质量记录和检测资料。
2、对产品性能的检测,我们诚请用户亲临对产品进行全过程、全性能检查,待产品被确认合格后再装箱发货。
三、交货期承诺:
产品交货期:尽量按用户要求,若有特殊要求,需提前完工的,我公司可特别组织生产、安装,力争满足用户需求。
四、保修承诺:
在质保期内,我司对提供的所有产品或工程提供正常工作日全天侯服务,终身技术服务支持。
五、响应时间:
若在七个工作日内发生质量问题或操作上对用户造成不便影响,本公司承诺在三个工作日内对设备进行免费更换。保修期内,产品若发生故障,在接到贵公司报修后,2小时内作出响应,24小时内排除问题。
六、服务体系:
当设备出现故障,我司提供专业技术人员进行维修,如需到现场处理问题,我们会在规定时间内上门维修,现场解决问题。
After-sales service commitment:
1. Product price commitment:
1. Under the same competitive conditions, our company will sincerely provide you with the most favorable price on the basis of not reducing the technical performance of the product or changing the product parts.
2. During the warranty period, the supplier will repair and replace the damaged parts due to quality reasons for free. If the parts are damaged outside the warranty period, only the cost will be charged for the provided accessories. If the equipment is damaged due to the demand side, the supplier will Repaired or supplied accessories are at cost.
2. Product Quality Commitment:
1. There are quality records and testing data for the manufacture and testing of products.
2. For the inspection of product performance, we sincerely invite users to inspect the whole process and performance of the product in person. After the product is confirmed to be qualified, it will be packaged and shipped.
3. Delivery time commitment:
Product delivery time: as far as possible according to user requirements, if there are special requirements that need to be completed in advance, our company can specially organize production and installation, and strive to meet user needs.
4. the warranty commitment:
During the warranty period, our company provides all-day service on normal working days and lifetime technical service support for all products or projects provided.
5. Response time:
If there is a quality problem or inconvenience to the user in operation within seven working days, the company promises to replace the equipment free of charge within three working days. During the warranty period, if the product fails, it will respond within 2 hours after receiving the repair request from your company, and solve the problem within 24 hours.
6. Service system:
When the equipment fails, our company provides professional and technical personnel for maintenance. If you need to go to the site to deal with the problem, we will come to the door to repair and solve the problem within the specified time.